Even though your account is setup via autopay via credit card or eCheck, your payment may still remain overdue for the reasons such as:
- your bank has deactivated your credit card following a report that it has been lost or stolen;
- your credit card may have expired;
- your direct debit bank account may have been closed; or
- the payment may have been, for various reasons, declined by your financial institution
Once an invoice payment is missed, past-due notices will be sent to the designated Primary and/or Billing contacts in your account. Because LogicCloud IT offers Partners NET terms, delayed or non-response to a rejected payment and/or non-payment may result in Account Suspension or Termination as outlined in the Account Suspension and Account Termination Policies.
Late payment more than two times in a 6 month period will result in immediate decrease of Partner billing terms to Net-0 (due on receipt). Once net terms are down-graded, a positive account status must be maintained for 6 months before a return to NET-10 terms will be considered. If partner had NET-30 terms, a positive account status must be maintained for 6 months after the change to NET-10 terms before NET-30 terms will be considered.
Please contact us if you find that you cannot pay your bill on time. We understand that sometimes circumstances outside of your control can affect ability to pay on-time and we strive to work with our Partners as needed as long as a clear line of communication is kept open.